Terms of service

 

SHIPPING

Please allow 1-2 business days for orders to be processed prior to dispatch.

Your tracking number will be sent to the provided email address once your order has shipped.

AUSTRALIAN ORDERS

Via Australia Post:

Regular - $4.99 (delivered in 2-8 business days after dispatch)

Express - $9.99 (delivered in 1-4 business days after dispatch)

GLOBAL ORDERS

Via Australia Post International:

Shipping price calculated at checkout based on your country

 

Duties and local taxes may incur on some orders and are applied by the countries customs. These possible custom duties, foreign taxes and other fees are the buyers responsibility.

We are not responsible for unexpected delays in shipping caused by circumstances out of our control.

 

To organise your return or exchange, email help@kmellia.com within 10 days of receiving your order with your order number. Items must be unworn and in their original packaging to be eligible for a refund. 

Change of mind returns 

  • $15 restocking fee for American et Australian orders
  • for international orders, customer must organise and pay for the return shipment back to Australia

Exchange requests

  • not supported at this present time

Unclaimed / Returned To Sender parcels 

It is the responsibility of the buyer to check their order and shipping confirmation emails to ensure the purchased items and delivery address are accurate. Unclaimed and Returned To Sender parcels will incur a $15 restocking fee. 

Faulty items

Please email us within 10 days of receiving your order so we can organise for a replacement item to be sent out. No replacement item will be sent out until both parties have come to an agreement and we reserve the right to refuse your request should we judge the item is not faulty.

Returned in unacceptable condition

Items returned in an unacceptable condition will not be eligible for a refund.

An item is considered returned in unacceptable condition if it has been worn, washed, damaged, altered, or returned without its original packaging.

Any items deemed unacceptable upon inspection will not be returned to the customer and will be destroyed by our warehouse in accordance with our hygiene and quality standards.

In these cases:

  • An additional $15 restocking fee per item will apply, and

  • The remaining value of the item will be issued as store credit only.

This policy applies regardless of the reason for return and is assessed at the sole discretion of our warehouse team.

 

PAYMENTS

All conducted payments are handled and transacted through dedicated third party gateways to guarantee your protection. All card information is handled over SSL encryption and is not stored.

Please refer to the terms and conditions of the chosen payment gateway for your purchase as they are responsible for the transaction made.

Kmellia reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event that a product is sold out, Kmellia has the right to cancel the order and refund the amount paid. Kmellia will notify the customer of equivalent replacement products if available.

 

EMAIL + SMS MARKETING SUBSCRIPTIONS

By entering your email and phone number in the checkout and initialising a purchase or subscribing via our subscription form, you agree that we may send you text or email notifications (for your order, including abandoned cart reminders) and marketing offers. These marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving marketing messages and notifications use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

 

ENQUIRIES + FEEDBACK

help@kmellia.com